Refund policy

At Barcaan, every product is handcrafted with premium materials and carefully inspected before dispatch. If your order arrives damaged during transit, we are committed to resolving the issue as quickly as possible.

Returns

Barcaan accepts returns only for products that are damaged or affected during transportation.

To be eligible for a return:

  • The damage must be reported via email within 24 hours of receiving the product.

  • Clear photographs of the damaged product, packaging, and shipping label must be provided for verification.

  • Once approved, the product must be shipped back to our warehouse within 7 days of delivery. Requests received after this period may not be accepted.

Customized & Personalized Products

Customized, personalized, or made-to-order products are not eligible for return, exchange, or refund unless they arrive damaged during transit.

Returns Process

After receiving your return request, our customer support team will review the details and respond within 48 hours.

If the return is approved:

  • The product must be securely packed and couriered to our warehouse.

  • Return shipping charges must initially be paid by the customer.

  • If the claim is found to be valid, Barcaan will reimburse the applicable shipping/transaction expenses after the product has been inspected and repaired or the claim has been processed.

For return requests and assistance, please contact:

Email: customercare@barcaan.com

Refund Policy

Barcaan does not offer monetary refunds for returned products.

Instead, eligible customers may choose one of the following options:

  • Exchange: Exchange the product for another item of equal or higher value within 30 days of delivery. Any price difference must be paid by the customer.

  • Store Credit: Receive a credit note equal to the product value, valid for 6 months from the date of issue, which can be used for future purchases.

Damaged or Incorrect Orders

If you receive an incorrect or transit-damaged product, please notify us within 24 hours of delivery by emailing clear photographs of:

  • The damaged product

  • The original packaging

  • The shipping label

Failure to report the issue within the specified timeframe may result in the request being declined.

Barcaan reserves the right to inspect all returned products before approving an exchange or issuing store credit.

Cancellation

  • After placing an order, customers may cancel it only if it has not been dispatched. Barcaan does not accept cancellations once the product has been dispatched from the warehouse.
  • In case of cancellation, no credit refund will be given. However, customers may exchange the order for another product of the same or higher value by paying the difference. Customers may also opt for a credit note, redeemable on future purchases from the website, with a validity of 6 months.
  • Note: Any delay in delivery due to unforeseen transit circumstances cannot be cancelled. In case of cancellation under such circumstances, no credit refund will be provided.